The Library Is Open!

The main floor of the Library reopened to the public on Monday, September 28th, for browsing, indoor assistance, and computer use by appointment! Although we are thrilled to have our members back in the building, we will be enforcing the following new "Pop In & Pick Up" procedures to safeguard the health of our community:

  • The Library's operating hours will be temporarily shortened:
    • Monday - Thursday 10am to 2pm & 3pm to 6:30pm
    • Friday 10am to 2pm & 3pm to 4:30pm
    • Saturday 9am to 12:30pm
  • All visitors will be asked to sanitize upon entry, wear face coverings at all times, and abide by social distancing guidelines.
  • Building capacity will be temporarily restricted, and visitors will be encouraged to limit the length of their visit to promote the flow of foot traffic.
  • Curbside pick-up services will continue, but our procedures have been amended. Please continue to return items to our 3 outdoor book drops.
  • Computer usage and study tables reservations will be limited to 2 hours per person per day to provide equitable access to all community members. Laptops will still be available for use on the Library property. Reservations can be made in advance at the reference desk. Reservations will be held for up to 15 minutes past the scheduled time.
  • Meeting room usage will continue to be unavailable, and all Library programs will continue to be conducted virtually until further notice.
  • Notary, proctoring, and Book-a-Librarian services will resume inside the building. Procedures set in place during the state of emergency will still be required.
  • Our Wi-Fi will remain on 24/7, and remote printing via Princh will continue to be available.

All items will continue to be quarantined for at least 72 hours upon return, and overdue fines will continue to be waived until further notice. Thank you for your patience as we work to gradually reintroduce our services in a safe and responsible manner.

See you soon!

 

Frequently Asked Questions


What services will be available during the Library's soft reopen?

Visitors may browse our collections, check out materials, pick up holds, and book a computer for a 2-hour time period. Staff will be available at all public service desks to provide information, issue new Library cards, update account information, and provide copier assistance, notary and proctoring services, tech help, and readers' advisory.

Remember that you may sign up for a Library card online and that access to the Library's vast collection of digital content is available 24/7 via our Virtual Library.


What safety measures have been put in place?

  • Face coverings are required at all times when inside the Library and all other Town buildings.
  • Building capacity is currently limited. Users are encouraged to limit their visits to 2 hours so that all community members have a chance to enjoy the Library.
  • Staff desks have been rearranged, and public seating has been removed.
  • Hand sanitizer is being made readily available throughout the building.
  • Plexiglass barriers have been installed at public service desks.
  • Staff will be frequently cleaning highly touched surfaces and disinfecting computers between uses.

 

Can I book a meeting room or meet in the Library for a tutoring appointment?

Unfortunately, not yet. Soft seating, the Teen Area tables, and the Lowell and Klumpp Rooms will remain unavailable until further notice. The study tables located on the main floor will initially be reserved for single-person use only. All Library programs will continue to be conducted virtually until further notice.


Will curbside services continue to be available?

Yes! Curbside pick-up will continue, but our procedures have changed. Click here for more information.


How should I return my items?

Please continue to return items to any of the Library's 3 outdoor book drops (2 in the Library parking lot; 1 at the South Fire Station on Naticook Road). Makerspace items and Library kits should be returned inside the Library or by calling 603-424-5021 (ext 101 or 102) to schedule a contact-free return.

All returned items will continue to be quarantined for 72 hours before being checked in, and overdue fines will continue to be suspended until further notice.


Can I request items from other GMILCS libraries?

Yes! Items may still be requested from within the GMILCS consortium. Items not available from any GMILCS library can be obtained from the other libraries in NH and the US via interlibrary loan. Please note that it may take longer to obtain items from other libraries due to current quarantine protocols.


Will computers be available to use inside the Library?

Users may reserve one of the Library's computers for a 2-hour session per person per day. Those who wish to use one of the Library's computers should visit our Reference Desk or call 603-424-5021 (ext 104) to schedule a session.


Are you accepting book donations?

We are unable to accept book and media donations at this time.


Will the Library reinstate passport services?

The Library's passport services will remain unavailable until further notice. All appointments made before the start of the closure will be rescheduled once our passport facility services are reinstated.

Renewals of expired adult passports issued within the last 15 years are still being processed by mail by the Department of State, with renewal forms and instructions available here. All other passport applications must be processed by a passport agency or acceptance facility. For more information on fees, how to obtain a passport, US citizenship, or current proof of identity, visit the Department of State website or call the National Passport Information Center at 877-487-2778.


Will public restrooms be available?

Our restrooms will be available but have be redesignated as single unisex restrooms. Please lock the door behind yourself while you are using the restroom. Additional cleaning supplies have been made available for your convenience.

 

How do I get Library updates?

Updates on Library services and events will be posted in our weekly email newsletter and on our Facebook, Twitter, and Instagram pages.


When will more services become available?

The reintroduction of additonal services is guided by our Phased Reopening Plan and Pandemic Policy, which have been approved by the Library's Board of Trustees. We will progress to the next phase in the plan once it has been deemed safe to do so. For more information on our Phased Reopening Plan, please contact Library Director Yvette Couser at ycouser@merrimacklibrary.org (link sends email).


Helpful Links and Resources


Town of Merrimack Coronavirus Information Page

State of NH Department of Health and Human Services COVID-19 Website

State of NH COVID-19 Schools Dashboard

CDC Coronavirus Website

New Hampshire Economic Re-Opening Task Force

New Hampshire Safer at Home

Johns Hopkins Coronavirus Resource Center